T-CARE Service Request Form                     


Note: This form has been replaced by our Client Access Portal Site (powered by AutoTask) -- please contact your sales rep at 708-349-2212 to inquire how to use this new convenient site.   In the meantime, please send an email to us at tcare@tslnet.com with any support issues.

 

 Please use the following form for requesting service under your T-CARE Service Level Agreement.   If this is an emergency, please call us at 708/349-2212 x 125 or 115 and ask for T-CARE Service.  You may also email us at tcare@tslnet.com.

Data Needed for T-CARE Request


  1. Please provide the following TCARE Account information. List the TCARE POC.
    First Name
    Last Name
    Title
    Organization
    Work Phone
    FAX
    E-mail

     

  2. Indicate the Incident Response Level Desired:


  3. Enter Date & Time of Request (if not now):

    -- mm/dd/yy        -- hh:mm:ss am/pm


  4. Enter Device ID Requiring Service (if any):

       


  5. Please contact this person about this request (if same as above leave blank):
    First Name
    Last Name
    Title
    Work Phone
    E-mail

     

  6. Is this a Hardware Problem Only?

    Yes     No (Software)   Both (or Not Sure)


  7. Please Describe the Problem as Clearly as Possible:


  8. Select Any of the Following Special Conditions:
    Repeat Request  Specific to One User  System Wide Problem   

            (FLORA) - Fax to 708-349-1353 if the form does not work.


TechNET Express Service.
2009 Tallgrass Systems Ltd.

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Revised: August 12, 2011

Tallgrass Systems Ltd.
Network Systems Specialists
9501 West 144th Place, Suite 100
Orland Park, IL, 60462
Ph: 708/349-2212
Fax: 708/349-1353